10 Year Anti Rot Guarantee

Terms: These terms form the basis of the ’10 Year Anti-Rot Warranty’ as offered by Walton Garden Buildings Ltd. This warranty shall ONLY apply to 'Walton' manufactured products where a 'Walton' product page displays the 10 Year Guarantee logo as seen opposite. Please note that this guarantee only relates to wood rot and wood decay. For Claims Please  e-mail our Customer Service team  at customerservice@waltons.co.uk  or Tel: 01636 880514 confirming your order number and claim justification.

The guarantee is invalid if:

The building has not been treated annually with an appropriate timber preservative. The building has been modified in any way. The building has not been erected on a solid base or pressure treated bearers (e.g. the base should not be touching soft ground). The building should not be touching any external wall where moisture can penetrate the timber. The claimant was not the original purchaser of the building. The roofing felt has been either damaged or incorrectly fitted so as to allow the ingress of water.

Please submit photographic evidence either by e-mail or post, attaching your order number for our reference.

Our fully trained staff will then undertake an assessment to validate your claim.
If the claim is valid, then we would endeavour to provide you with a replacement building, being the same product or similar dimensions.

Please note that it is the customer’s responsibility to dismantle the current building so that we could arrange collection and replacement during the same pre-arranged delivery.