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Delivery Information

Chargeable Delivery Areas:

For The Republic of Ireland please visit www.waltongardenproducts.ie.

For Standard Items:

Please note: Lead times to these areas will be extended by an estimated 15 working days.

£19.99 - BT (Northern Ireland), LL, SA, SY23, 24, 25 and TR
£49.99 - AB, IV, PA (Delivery to PA41-78 is not available), PH1-41 and 50, (delivery to PH42-44 is not available), PO30-40
Isle of Man - Port drop to the UK mainland with no additional charge. It is the customers responsibility to organise onward transport.
£49.99 - UK Mainland Port Drop for HS1- 9 ZE, KA27-28, KW15-17, ZE, Orkney Islands, Isle of Bute, Isle of Islay and all other offshore islands (not including Channel Islands - see below). Your building is delivered to a port on the UK mainland and it is the customer's responsibility to arrange shipping to your chosen island.
£99.99 - Port Drop to Guernsey and Alderney. Port drop to the Channel Islands is a drop straight to the port on the Island and the price shown refers to the order, not individual items. The customer is responsible for transporting the building from the port to the property. This will extend your lead time, please call for details.

£99.99 - Jersey, this is a drop to the customers door.

For Log Cabins:

Please note: Lead times to these areas will be extended by an estimated 20 working days.

£199.99 - BT (Northern Ireland), LL, SA, SY23, 24, 25 and TR
£199.99 - AB, IV, PA (Delivery to PA41-78 is not available), PH1-41 and 50, (delivery to PH42-44 is not available), PO30-40
Isle of Man - Port drop to the UK mainland with no additional charge. It is the customers responsibility to organise onward transport.
£199.99 - UK Mainland Port Drop for HS1- 9 ZE, KA27-28, KW15-17, ZE, Orkney Islands, Isle of Bute, Isle of Islay and all other offshore islands (not including Channel Islands - see below). Your building is delivered to a port on the UK mainland and it is the customer's responsibility to arrange shipping to your chosen island.
£199.99 - Port Drop to Jersey, Guernsey and Alderney. Port drop to the Channel Islands is a drop straight to the port on the Island and the price shown refers to the order, not individual items. The customer is responsible for transporting the building from the port to the property. This will extend your lead time, please call for details.

For The Republic of Ireland please visit www.waltongardenproducts.ie.

For Aluminium Greenhouses:

£4.99 - Southern Scotland

£29.95 - Northern Scotland and Northern Ireland
£59.99 - Scottish Islands and Channel Islands (Delivered to your door)

Your Greenhouse is delivered to you the NEXT WORKING DAY at NO EXTRA COST with the exceptions of Northern Scotland, Northern Ireland, ROI and offshore Islands where the lead time is extended to 3/5 working days

For The Republic of Ireland please visit www.waltongardenproducts.ie

StoreMore Metal Sheds

For metal sheds in the StoreMore range, the following postcodes will attract a delivery charge: PA, FK, KY, PH, DD, AB, IV, KW, HS, ZE, and any Offshore Islands. Please call our Web Sales Team on 0844 4777 500 for a delivery quote.

StoreMore are unable to deliver products to the Channel Islands; your product will be dropped at a UK mainland port for you to arrange shipping yourself.

Standard Delivery Lead Times

Standard delivery leadtimes are displayed on the product pages which apply to most parts of the UK apart from the following areas: Scotland, Wales, All Offshore Islands, Northern Ireland and the Republic of Ireland. These areas may see an increase of an additional 14 working days upon the standard leadtime quoted.

For products and deliveries to the Republic of Ireland

Please see: www.waltongardenproducts.ie

Special Delivery Options

We have a range of special delivery options to suit your needs. Please note that these options are not available in Scotland, Wales, All Offshore Islands, Northern Ireland, Republic of Ireland, and the following postcodes in England: BA, BH, BN, BS, CA, CT, DT, EX, HR, LA, PL, PO, RH, SN, SO, SP, TA, TN,TR, TQ.

Our Special Delivery Options are not available in the chargeable delivery areas listed below, and not available when the Installation Service is selected.

To take advantage of our Special Delivery Options, orders must be received by 12pm the previous day, or 12pm Thursday for weekend delivery dates.

Installation Service

Installation is available on many of our products for most of the UK but will increase your delivery date by up to 21 working days. Please check the product page for details and pricing. Home Installation is available to everywhere in the UK excluding the Republic of Ireland, the Isle of Skye, the Offshore Scottish Islands and the following postcodes: BT, JE, GU, HE, ZE, IM, PO30 -40 Booking Delivery Once your order has been placed, a member of our Delivery team will call you in regard of the delivery (normally 24-48 hours prior to proposed delivery date). You can then address any delivery problems with the team as required before accepting the proposed date to your satisfaction.

Below is a list of technical Frequently Asked Questions about our delivery and shipping procedures. For more information on any of the delivery processes, click on the relevant question below where you will be directed to the corresponding answer. If you're still unclear about any of the information given in our FAQs, don't hesitate to call our cooperative Delivery Team who will be pleased to help. Call them on 08444 777 500.

Standard Delivery

What happens once my orders placed?

Am I eligible for free delivery?

What is the delivery time for a standard Walton’s product? Can I request a particular date for delivery?

Can I hold the delivery if I’m not ready?

Can I order my delivery to a different name or address?

Can my product be delivered overseas?

When should I expect to hear when my delivery will be?

Am I eligible for the installation service? How is the building delivered?

What size lorry will my building be delivered on? Do I need to be there at time of delivery or can somebody else sign for it?

Will the driver take the building through my home? Will the driver take the building through to my back garden?

Will the driver need any help?

What time will the driver arrive?

What hours do the delivery drivers work?

What action do I need to take if items are missing or damaged?

I have a building and now wish to have it installed, who do I need to contact

How long do I have to report a problem with the building?

Log Cabin Delivery

Am I eligible for free log cabin delivery?

What is the delivery time for a Walton’s log cabin?

How does the log cabin get delivered?

What happens once my order is placed?

A member of our Delivery team will call you to confirm the date you picked, or to arrange a date if you were unable to select one from the delivery calendar. You can then address any delivery problems with the team as required before accepting the proposed date to your satisfaction.

Am I eligible for free delivery?

Delivery is free to most parts of the UK except for the following postcodes where a surcharge is required: £19.99- BT, LL, PA, SA, SY and TR £29.99 - AB, IV, I – 32 and 36 – 63, KW1-14, PH. £49.99 – IV34- 38, the Isle of Wight and Isle of Man £49.99- Mainland Port Drop Only to the Channel Islands, Orkney Islands and Isle of Bute

What is the delivery time for a standard Walton’s product?

Walton’s generally offer a 5 working day lead time, however please refer to the product via the website which should outline the most up-to-date lead time estimation. Variations to this time do apply in extenuating circumstances. We will endeavor to contact you at the soonest possible time to arrange the next available delivery date for you.

Can I request a particular date for delivery?

We can put in requested dates for you; however they are only requested and cannot be guaranteed. We would normally call to confirm about 48 hours before.

Can I hold the delivery if I’m not ready?

We can defer your delivery date however stock allocation is not customer specific and as a result we cannot guarantee deferred order availability at all times.

Can I order my delivery to a different name or address?

Yes you can. We will need an invoice address for the payment taken and the full delivery address. Please note if your delivery address has changed after your order has been placed we will need to be notified via email or telephone.

Can my product be delivered overseas?

We can only deliver to the UK and Ireland. Delivery is free to most UK postcodes but surcharges apply to specific areas. View ‘Am I eligible for free delivery?

When should I expect to hear when my delivery will be?

Our delivery team aim to contact you 24 - 48 hours before the date of delivery. If possible, we request a mobile number so that we are able to reach you easily. We kindly ask that you do not call the delivery team until after the lead time of the product has expired.

Am I eligible for the installation service?

Installation is offered on most of our wooden products excluding wooden greenhouses and garden fencing and is available throughout the UK mainland.

How is the building delivered?

The building will be delivered in single panel sections, the number and size of which are dependant on the type of building that has been purchased. For those buildings with dimensions in excess of 10ft in length, some sections will come in two separate panels. See specifications on the product pages for this information.

What size lorry will my building be delivered on?

We operate 3.5 tonne vans, 7.5 tonne and 17 tonne vehicles. Your building could arrive on any of these depending on the area of the country and time of year. The delivery team will contact you 24-48 hours prior to delivery with knowledge of the vehicle to be used. At this time any issues in regard of restricted delivery will need to be made.

Do I need to be there at time of delivery or can somebody else sign for it?

You do not have to be present at time of delivery however we would require written permission to deliver in your absence. This can be in the form of a fax, email or a signed note left on the day for the driver to confirm delivery in your absence. Somebody else at the same property can sign for the building provided they are over 18.

Will the driver take the building through my home?

No. Our drivers are not insured to enter your property with a building.

Will the driver take the building through to my back garden?

Our policy is kerb side only however it is at the drivers’ discretion if any building is carried further but this must not be through the house.

Will the driver need any help?

No. Our drivers will not ask for any help in offloading your building.

What time will the driver arrive?

A request for the driver to call can be made but no guarantee that the driver will contact you can be given.

What hours do the delivery drivers work?

The delivery drivers’ core hours are 7am – 7pm. Your building will be delivered between these times on the date allocated however due to traffic issues some deliveries may take place outside of these hours.

What action do I need to take if items are missing or damaged?

Please contact our Customer Service department on 08444 777 500 quoting your order number. This number will have been sent in your confirmation email.

I have a building and now wish to have it installed, who do I need to contact?

You can contact our Website Sales Team on 08444 777 500 who can discuss installation with you.

How long do I have to report a problem with the building?

You have 7 working days from delivery to inform the team of any problems. This correlates with the Terms and Conditions ‘No Quibble Guarantee.’ Any problems after this time will be taken on a case by case basis.

Am I eligible for free log cabin delivery?

Log cabin delivery is free to most parts of the UK except for the following postcodes where a surcharge is required: £115.00 - BT, LL, SA, SY and TR. £115.00 – Mainland Port Drop Only to the Channel Islands, Isle of Man, Isle of Wight, Orkney Islands and Isle of Bute £288.00 – AB, IV, KW1-14, PA, PH.

What is the delivery time for a Walton’s log cabin?

Walton’s generally offer a 14 working day lead time for log cabins however please refer to the product in question via this website which will outline the most up-to-date lead time estimation. Variations to this time do apply in extenuating circumstances. We will endeavor to contact you at the earliest possible time to arrange the next available delivery date to you.

How does the log cabin get delivered?

Delivery is normally made by a six-wheeler truck with a ‘Piggy-Back’ forklift on board to unload the cabin however certain hauliers used in the delivery of log cabins do not have this facility so it may be delivered on a 7.5 tonne vehicle. (If in doubt, please contact us on 08444 777 500 to discuss). When the cabins are delivered they are packed in a weatherproof wrapping and can stand outside quite satisfactorily for a reasonable time. (The exception to this would be if the cabin is delivered on a smaller vehicle and has to be off-loaded manually and therefore un-packed).