Contact Us

Still not found what you're looking for? Contact us via email here. We will normally respond within 48 hours, however, during peak times such as sale periods response times may vary.

Other Ways to get in touch

To contact customer support please call 0800 029 1000. Calls are free from UK landlines but calls from mobiles will be 13p per minute plus your phone company's access charge.

To place an order please use our order hotline 0800 029 1000. Calls are free from UK landlines but calls from mobiles will be 13p per minute plus your phone company's access charge. We endeavour to respond to email communication within 2 working days.

Mon-Fri: 8:30am - 5:00pm

websales@waltons.co.uk

Old Great North Road, Sutton-on-Trent, Newark, Nottinghamshire, NG23 6QN.

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Making a complaint

We're sorry to hear something is wrong. Please get in touch with us via email (websales@waltons.co.uk), via our freephone number (0800 029 1000) or in writing to the address above. If your complaint is about an existing order, please have your order number available when contacting us as it will help us find out your details much more quickly.

We don't currently subscribe to an alternative dispute resolution (ADR) scheme, as we're confident we will always attempt to resolve any complaint in a professional, courteous manner.

If you've been in touch with us and are unhappy with our resolution, please let us know.