My Order - Frequently Asked Questions
I have a question about my order, what should I do?
If you have a question about your order, you can login and review your order on our website or contact our customer service team on 0800 029 1000 who will be happy to help.
I'm missing parts from my order, what should I do?
If you are missing parts from your order, don't worry. We will arrange for replacement parts to be sent to you as soon as possible, usually within 7 - 10 working days. Please note: log cabin parts can take longer to replace. Please contact our customer service team on 0800 029 1000. You can also e-mail our team with your name, which parts you're missing and your order number. Just drop an e-mail to firstname.lastname@example.org.
I would like a refund, what should I do?
If you are unhappy with your product and want to return it for a refund please send an e-mail to our customer service team with your request for a refund, name and order number. Our email address is email@example.com. If you prefer to use the phone, call 0800 029 1000.