My order has not been delivered, what should I do?
We deliver between 7am and 7pm and you will receive a text message with a 2-hour delivery slot on the morning of your delivery. If your order has not been delivered when expected please contact our delivery team. You can send an e-mail to email@example.com and our team will telephone you to arrange a new delivery date. You can also ring our delivery team on 0800 029 1000 to speak to them about your order and arrange a new date.
Will I need to help my delivery driver?
Our drivers don't require your help during a delivery. They are also not insured to cover any customer injuries, so we kindly ask you to sit back and relax whilst we do all the hard work.
What access is needed for my delivery?
Our drivers are only contracted to provide kerbside drop offs and deliveries. They are unable to bring any orders through your home; this is to ensure both you and your possessions stay safe. any of our orders through your home.
If you have added our installation service to your order please be aware that they will require full access to your garden.
If you have any questions about access or you live in a restricted access zone please contact our sales team on 0800 029 1000. Our team will be able to provide you with more information about our services and speciﬁc buildings.
What size vehicle will deliver my order?
We operate 3.5 tonne, 7.5 tonne and 17 ton vehicles. Your ordered building could arrive on any of these vehicles depending on which area you live in and the time of year.
If you live in area where access is difﬁcult for larger vehicles please let us know as soon as possible. Also, if your area requires a parking permit, then please call our dispatch team on 0800 029 1000. You can also send our team an e-mail regarding access. Send an e-mail to firstname.lastname@example.org with your name, access details and order number.
What happens if my order is not delivered on the day I picked?
We apologise if you were expecting a delivery on a speciﬁc day and it was not delivered, sometimes unexpected events happen which means an order may not be delivered on the day you expected.
In order to rectify this, we will contact you to arrange another suitable date that works with your schedule.
You can contact us and let us know about your missed delivery, too. E-mail email@example.com with your name, address and order number. Alternatively, you can contact our team on 0800 029 1000.
How are log cabins delivered?
Log cabins usually take a bit longer to deliver than most of our other products. This is because they are made to order.
You should expect to receive a delivery call within 28 working days of placing your order. Please allow enough time for our team to call you.
Our log cabins are delivered on the back of various different sized vehicles, depending on the size of cabin. Generally, the largest sized vehicle we deliver on is a 17 tonne truck, which is the same size as a dustbin lorry.
The windows and doors are pre-assembled. The wall roof and ﬂoor pieces will be ofﬂoaded one log board at a time. Please remember that this is kerbside delivery only, so the customer will be required to move the parts to the rear of the property.
There must be sufﬁcient space for the vehicle to operate safely. If you are worried about your home not being easy to access please contact our team on the number or e-mail address below.
If you want to contact our delivery team about a log cabin delivery please call them on 0800 029 1000. Alternatively, send our delivery team an email to firstname.lastname@example.org.
Can I choose a delivery slot?
We will contact you on the morning of your conﬁrmed delivery date by email and/or SMS with a 2-hour delivery time slot.
To save you waiting around, we have developed an industry leading live tracking service within the delivery portal. This will give you the exact location of the driver and an accurate time of arrival, down to the minute!
We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep delays to a minimum.
Do I need to be at home?
You do not need to be home for your Waltons delivery. All we ask is for you to put a signed note inside your door that is visible to our drivers, giving them permission to drop your order without your presence.