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Delivery

At Waltons we offer free delivery to most UK postcodes, on all our garden buildings. Please see the delivery charges explained section below for more information.

7am-7pm delivery

Email/SMS confirmation

3.5, 7.5 or 18 tonne delivery vehicles used

Live tracking

One person delivery

Kerbside delivery

At Waltons we offer free delivery to most UK postcodes, on all our garden buildings. Due to the nature of our products there are some areas of the UK that we are unable to delivery to. Please see the delivery zones and charges explained section below for more information.

You can book the day of your choice for delivery when placing your order. Alternatively, you may place your order without selecting a delivery date and a member of our team will contact you directly to arrange a suitable delivery date.

All our deliveries take place between 7am and 7pm. It is our preference that you or a friend/neighbour are present to receive the delivery to ensure you are happy with the item and can sign if required. In some cases we may be able to leave the item in a safe a location - If you require this please contact our delivery team prior to delivery to organise.

On the day of delivery, we will send you a text to confirm your estimated two hour delivery slot and a link to our delivery portal, where you'll be able to track the exact location of the driver and an accurate time of arrival.

Please note: Your item will be delivered by a flatbed van to kerbside only, though at the driver’s discretion they may be able to help you lift the building to a more suitable location outside your property. If you need to transport the building through your property, for example if you live in a terraced house, then please be mindful that you will have to make your own arrangements prior to delivery to do this, as our drivers are not insured to enter your property and will therefore only deliver to the front of your property.

Your item will be delivered by a flatbed vehicle to kerbside only, by one delivery driver. The delivery driver will unload the item piece by piece to prevent any damage, depending on the size of the item this may take a few hours. At no point will the delivery driver require assistance with unloading the item.

Your item will be delivered by either a 3.5T, 7.5T or 18T flatbed vehicle. Please let us know prior to delivery if you believe there could be any difficulties accessing your property or the delivery location.

Some items are delivered on a pallet, however it is not the responsibly of the Walton's to collect the pallet after delivery.

Our delivery charges explained...

Wooden Sheds

Zone A - FREE

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT*, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO*, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Zone B - £59.99

BT, CF, DD, DG, DT*, EH, EX, FK, G, KA*, KY, LD, LL, ML, PA*, PH*, PL, SA, SY, TA, TD, TQ, TR*

Zone C- £99.99

AB, PA*, PH*

Zone D - £119.99

IV*, KW*

Zone E - £249.99

GY, JE, PO*

Delivery Unavailable

HS, IV*, KA*, KW*, PA*, TR*, ZE

*Delivery charge/availability may vary based on location within the postcode

Log Cabins

Zone A - FREE

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT*, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO*, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Zone B - £59.99

BT, CF, DD, DG, DT*, EH, EX, FK, G, KA*, KY, LD, ML, PA*, PH*, PL, TA, TD, TQ

Zone C- £249.99

AB, LL, PA*, PH*, SA, SY, TR*

Zone D - £369.99

GY, IV*, JE, KW*

Delivery Unavailable

HS, IV*, KA*, KW*, PA*, PO*, TR*, ZE

*Delivery charge/availability may vary based on location within the postcode

Fencing

Zone A - FREE

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT*, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO*, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Zone B - £9.99

AB, BT, CF, DD, DG, DT*, EH, EX, FK, G, GY, IV*, JE, KA*, KW*, KY, LD, LL, ML, PA*, PH, PL, PO*, SA, SY, TA, TD, TQ, TR*

Delivery Unavailable

HS, IV*, KA*, KW*, PA*, TR*, ZE

*Delivery charge/availability may vary based on location within the postcode

Insulated Garden Room

Zone A - FREE

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT*, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO*, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Zone B - £199.99

CF, DG, EH, FK, G, KA*, KY, ML, PA*, TD

Zone C- £749.99

AB, DD, DT*, EX, IV*, LD, LL, PA*, PH*, PL, SA, SY, TA, TQ, TR*

Delivery Unavailable

BT, GY, HS, IV*, JE, KA*, KW, PA*, PO*, TR*, ZE

*Delivery charge/availability may vary based on location within the postcode

FAQs

My order has not been delivered, what should I do?

We deliver between 7am and 7pm. If your order has not been delivered when expected please contact our delivery team. You can send an e-mail to despatch@waltons.co.uk and our team will telephone you to arrange a new delivery date. You can also ring our delivery team on 0800 029 1000 and speak to them about your order and arrange a new date.

Will I need to help my delivery driver?

Our drivers DO NOT need your help during a delivery. They will not ask for your help and they can manage all the items themselves. We are not insured to cover any customer injuries and therefore we ask you NOT to help or try and help our drivers while they make a delivery.

What access is needed for my delivery?

Our drivers are only contracted to provide kerbside drop offs and deliveries. They will NOT bring any of our orders through your home. A driver may offer to take an order further; for instance a back garden but this is ONLY at their own discretion. If you have added our installation service to your order please be aware that they will require full access to your garden. Our installation team will not bring a building through your home as they are not covered by insurance to enter a customer's home. If you have any questions about access or you live in a restricted access zone please contact our sales team on 0800 029 1000. Our team will be able to provide you with more information and specific building information.

What size vehicle will deliver my order?

We operate 3.5 ton, 7.5 ton and 17 ton vehicles. Your ordered building could arrive on any of these vehicles depending on which area you live in and the time of year. If you live in area where access is difficult for larger vehicles please let us know as soon as possible. Please call our dispatch team on 0800 029 1000. You can also send our team an e-mail regarding access. Send an e-mail to service@waltons.co.uk with your name, access details and order number.

What happens if my order is not delivered on the day I picked?

We apologise if you were expecting a delivery on a specific day and it was not delivered. If you did not get your order delivered please wait for us to contact you. We will speak to you and arrange another suitable delivery date. You do not need to be home for your Waltons delivery. You can contact us and let us know about your missed delivery, too. E-mail service@waltons.co.uk with your name, address and order number. Alternatively, you can contact our team on 0800 029 1000. There is no monetary compensation for a missed delivery, please see our terms & conditions for more information.

How are log cabins delivered?

Log cabins usually take a bit longer to deliver than most of our other products. This is because they are put into production when ordered. You should expect to receive a delivery call within 28 working days of placing your order. Please allow enough time for our team to call you.

Our log cabins are delivered on the back of various different sized vehicles, depending on the size of cabin. Generally, the largest sized vehicle we deliver on is a 17 ton truck, which is the same size as a dustbin lorry. The windows and doors are pre-assembled. The wall roof and floor pieces will be offloaded one piece at a time. Please remember that this is kerbside delivery only, so the customer will be required to move the parts to the rear of the property.

There must be sufficient space for the vehicle to operate safely. If you are worried about your home not being easy to access please contact our team on the number or e-mail address below.

All Waltons deliveries are all kerbside ONLY. Our drivers are helpful and will always try and place the building in a convenient position for you. It is entirely at our driver's discretion if they decide to move the building somewhere inside your property. They are not authorised to deliver items through someone's home.

Please always provide the most convenient telephone number when placing your log cabin order. Our drivers may need to contact you about your delivery a few days before it's due.

If you want to contact our delivery team about a log cabin delivery please call them on 0800 029 1000. Alternatively, send our delivery team an email to service@waltons.co.uk.

Can I choose a delivery slot?

We will contact you on the morning of your confirmed delivery date by email and/or SMS with a 2-hour delivery time slot. We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep delays to a minimum. To save you waiting around all day, you can use our live tracking service within the delivery portal. This will give you the exact location of the driver and an accurate time of arrival, down to the minute!

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