You are here: Help & Support/Delivery
Check here for answers to any queries you may have about the delivery of your order.
My order has not been delivered, what should I do?
We deliver between 7am and 7pm. If you order has not been delivered when expected please contact our Delivery Team. You can send an e-mail to email@example.com and our team will telephone you to arrange a new delivery date. You can also ring our Delivery Team on 0800 0142 333 (Option 3) and speak to them about your order and arranging a new date.
Do I need to be home for my Waltons Delivery?
Will I need to help my delivery driver?
What access is needed for my delivery?
What size vehicle will deliver my order?
We operate 3.5 ton, 7.5 ton and 17 tone vehicles. Your ordered building could arrive on any of these vehicles depending on which area you live in and the time of year. If you live in area where access is difficult for larger vehicles please let us know as soon as possible. Please call our Dispatch Team on 0800 0142333 and choose option 3. You can also send our team an e-mail regarding access. Send an e-mail to firstname.lastname@example.org with your name, access details and order number.
What happens if my order is not delivered on the day I picked?
We apologise if you were expecting a delivery on a specific day and it was not delivered. If you did not get your order delivered please wait for us to contact you. We will speak to you and arrange another suitable delivery date. You do not need to be home for your Waltons delivery. You can contact us and let us know about your missed delivery too. E-mail email@example.com with your name, address and order number. Alternatively you can contact our team on 0800 0142 333 and choose Option 3. There is no monetary compensation for a missed delivery, please see our Terms & Conditions for more information.
How are Log Cabins delivered?
Log Cabins usually take a bit longer to deliver than most of our other products. This is because they are put into production when ordered. You should expect to receive a delivery call within 28 working days of placing your order. Please allow enough time for our team to call you.
Our Log cabins are delivered on the back of various different sized vehicles, depending on the size of cabin. Generally, the largest sized vehicle we deliver on is 17t truck, which is the same size a Dustbin lorry. The windows and doors are pre-assembled. The wall roof and floor pieces will be offloaded one piece at a time. Please remember that this is kerbside delivery only, so the customer will be required to move the parts to the rear of the property.
There must be sufficient space for the vehicle to operate safely. If you are worried about your home not being easy to access please contact our team on the number or e-mail address below.
All Waltons deliveries are all Kerb Side ONLY. Our drivers are helpful and will always try and place the building in a convenient position for you. It is entirely at our driver's discretion if they decide to move the building somewhere inside your property. They are not authorised to deliver items through someone's home.
Please always provide the most convenient telephone number when placing your log cabin. Our drivers may need to contact you about your delivery a few days before it's due. Also our drivers call 30 minutes before delivery.
If you want to contact our Delivery Team about a Log Cabin Delivery please call them on 0800 0142333 and choose Option 2. Alternatively, send our delivery team an email to firstname.lastname@example.org.