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My Order

Step 1Find the product that best suits your needs on our website.
Step 2Place your order and select your preferred delivery date.
Step 3A member of our team will then check your order and send a confirmation email.
Step 4Your order will then be picked from our warehouse.
Step 5Your order will be carefully delivered to kerbside by our experienced drivers.
Step 6It's now time to install and enjoy your new garden building!

FAQs

I have a question about my order, what should I do? If you have a question about your order, you can login and review your order on our website or contact our customer service team on 0800 014 2333 who will be happy to help. I'm missing parts from my order, what should I do? If you are missing parts from your order, don't worry. We will arrange for replacement parts to be sent to you as soon as possible, usually within 7 - 10 working days. Please note: log cabin parts can take longer to replace. Please contact our customer service team on 0800 014 2333 and choose option 3. You can also e-mail our team with your name, what parts you're missing and your order number. Just drop an e-mail to service@waltons.co.uk. I would like a refund, what should I do? If you are unhappy with your product and want to return it for a refund please send an e-mail to our customer service team with your request for a refund, name and order number. Our email address is service@waltons.co.uk. If you prefer to use the phone, call 0800 014 2333 and choose option 2.

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