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Frequently asked questions we get asked about orders, such as refunds, questions to our service team, etc.
I'm missing parts from my order
If you are missing parts from your order don't worry. We will arrange for replacement parts to be sent to you as soon as possible, usually within 3 - 5 working days. Please Note: Log Cabin parts can take longer to replace. Please contact our Customer Service Team on 0800 0142 333 and choose Option 3. You can also e-mail our team with your name, what parts your missing and your order number. Just drop an e-mail to firstname.lastname@example.org.
I would like a refund, what should I do?
If you are unhappy with your product and want to return it for a refund please either send an e-mail to our Customer Service Team with your request for a refund, name and order number. Our email address is email@example.com. If you prefer to use the phone, call 0800 0142 333 and choose Option 2.