How can we help?

Yes. Enter your postcode to check the available delivery dates before you add your garden building to the basket. You can then choose your delivery date on the basket page before you go to the checkout.

We use 3.5 tonne, 7.5 tonne and 17 tonne vehicles. Your building could arrive on any of these, depending on where you live and the time of year.

If access to your home is difficult for larger vehicles, please let us know as soon as possible. Call our dispatch team on 01636 821 135, or email service@waltons.co.uk with your name, access details and order number.

No. Our drivers do not need your help during a delivery. They will not ask for it, and they can manage all the items themselves. We are not insured to cover customer injuries, so please do not help, or try to help, our drivers while they make a delivery.

Our drivers are only contracted to deliver to the kerbside, and they will not bring any order through your home. A driver may offer to take an order further, for example into your back garden, but this is only at their own discretion.

If you have added our installation service to your order, please be aware that the installation team will need full access to your garden. They will not bring a building through your home, as they are not insured to enter a customer's home.

If you have any questions about access, or you live in a restricted access zone, please call our sales team on 01636 821 135. They can give you more information, including details for your building.

We are sorry if your order did not arrive on the day you were expecting it. If this happens, please wait for us to contact you, and we will arrange another suitable delivery date with you. You do not need to be home for your Waltons delivery.

You can also let us know about a missed delivery. Email service@waltons.co.uk with your name, address and order number, or call our team on 01636 821 135. There is no monetary compensation for a missed delivery. Please see our terms and conditions for more information.

Log cabins usually take a little longer to deliver than most of our other products, because they go into production when you order. You should expect a delivery call within 28 working days of placing your order, so please allow time for our team to call you.

Log cabins are delivered on different sized vehicles, depending on the size of the cabin. The largest is usually a 17 tonne lorry, about the same size as a dustbin lorry. The windows and doors come pre-assembled, and the wall, roof and floor pieces are unloaded one piece at a time. There must be enough space for the vehicle to operate safely.

All Waltons deliveries are kerbside only, so you will need to move the parts to the rear of your property. Our drivers are helpful and will always try to place the building in a convenient position for you, but moving it further onto your property is entirely at the driver's discretion, and they are not authorised to take items through your home.

Please give us the best phone number to reach you when you place your log cabin order, as our drivers may need to contact you a few days before your delivery.

If you are worried about access, or want to talk to our delivery team about a log cabin delivery, call 01636 821 135 or email service@waltons.co.uk.

On the morning of your confirmed delivery date, we will contact you by email, SMS or both with a 2 hour delivery time slot. We aim to meet these times, but deliveries may take a little longer during busy periods. We always work hard to keep any delay to a minimum.

To save you waiting around all day, you can use the live tracking service in our delivery portal. It shows you exactly where the driver is and gives an accurate arrival time, down to the minute.

We deliver between 7am and 7pm. If your order has not arrived when expected, please contact our delivery team. Email despatch@waltons.co.uk and the team will call you to arrange a new delivery date, or call them on 01636 821 135 to talk about your order and arrange a new date.

You can sign in to your account to review your order on our website, or call our customer service team on 01636 821 135, who will be happy to help.

If you are missing parts from your order, don't worry. We will send replacement parts as soon as possible, usually within 3 to 5 working days. Log cabin parts can take longer to replace.

Please call our customer service team on 01636 821 135 and choose option 3. You can also email service@waltons.co.uk with your name, the parts you are missing and your order number.

If you are unhappy with your product and would like to return it for a refund, please email our customer service team at service@waltons.co.uk with your refund request, your name and your order number. If you would rather talk to us, call 01636 821 135.

Our finance page explains the ways you can spread the cost and how each one works.

Our returns page explains how returns work and what to do.

Our guarantees page sets out the cover that comes with our buildings, with links to the full terms.

Our installation service page explains how the service works and how to add it to your order.