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Please Note: Sizes are approximate only. For specific details, please consult our technical department.
You can book your preferred delivery date by either:
1. By choosing it when placing your order with us.
2. Through the link provided within your order confirmation email or text message
If a delivery date is not selected, one of our friendly team will be in touch. They will help arrange a suitable delivery date that fits your schedule.
Your garden building will be delivered using either a 3.5t, 7.5t or 18t flatbed vehicle. If you believe there may be difficulties accessing your property or the delivery location, please inform us of this prior to your delivery date.
All our deliveries take place between the hours of 7 am and 7 pm and are carried out by one of our helpful drivers.
On the morning of your confirmed delivery date, we will contact you by email or text message assigning you a two-hour delivery slot. This means that there is no need to wait in all day! We aim to meet these delivery times wherever possible. However, please be aware that unforeseen circumstances can cause deliveries to take a little longer. But rest assured, we are always working hard to keep delays of this sort to a minimum.
Also, on your confirmed delivery date, we will send over a link to the Delivery Portal. Here you will be able to track the exact location of your delivery driver.
Please note that all our deliveries are kerbside only. Our drivers are not permitted to enter your property. If you live in a terraced property, please be mindful to this.
Our delivery driver will unload your new garden building piece by piece to prevent any damage. Yourself, a friend or neighbour will need to be present during the delivery process. This is to ensure that you are happy with the building and are available to sign for the item where required.
In certain situations, we may be able to leave your new garden building in an assigned safe location. If this is a service that you require, please contact our Delivery Team on 0800 029 1000, prior to your confirmed delivery date.
For further information regarding delivery areas and charges please see 'Delivery Charges Explained'.
We offer a 14 day money back guarantee on all of our items. The guarantee commences from the date which you receive your item and we offer a free collection service as part of this agreement.
The building must be returned in its original, untreated, resalable condition. Until the item is collected by our courier, it's the responsibility of the customer to ensure that the building remains in this condition.
As the buildings are sold as DIY kits, we cannot dismantle on your behalf and we cannot be held liable for any third party costs. Once the building has been received by our factory, a full refund will be issued within 1-3 working days.
Frequently Asked Questions
Can I choose a delivery slot?
We will contact you on the morning of your confirmed delivery date by email and/or SMS with a 2-hour delivery time slot. We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep delays to a minimum.
What access is needed for my delivery?
Our drivers are only contracted to provide kerbside drop offs and deliveries. They will NOT bring any of our orders through your home. A driver may offer to take an order further; for instance a back garden but this is ONLY at their own discretion. If you have added our installation service to your order please be aware that they will require full access to your garden. Our installation team will not bring a building through your home as they are not covered by insurance to enter a customer's home. If you have any questions about access or you live in a restricted access zone please contact our sales team on 0800 029 1000. Our team will be able to provide you with more information and specific building information.
Will I need to help my delivery driver?
Our drivers DO NOT need your help during a delivery. They will not ask for your help and they can manage all the items themselves. We are not insured to cover any customer injuries and therefore we ask you NOT to help or try and help our drivers while they make a delivery.
Can't find the answer you are looking for? Checkout our full Frequently Asked Questions OR ask us a question
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