Help and Support

Welcome to our Help & Advice Centre.

We have answers to the most common questions asked by our customers. If you can't find an answer here, simply call us on 0800 029 1000 (option 2), email, or use our online contact form.


Check here for answers to any queries you may have about the delivery of your order.

We will contact you on the morning of your confirmed delivery date by email and/or SMS with a two hour delivery time slot. We aim to meet these delivery times but during busy periods, deliveries may take a little longer, however we always work hard to keep delays to a minimum.

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Product Maintenance

Answers to common questions regarding maintenance and care of your shed, log cabin, or fencing.

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My Order

Frequently asked questions we get asked about orders, such as refunds, questions to our service team, etc.

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New! Answers to questions you may have regarding our finance options.

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Unsure how to insulate your shed? Confused about cladding? You’ll find the answers to all your garden building questions on the Walton’s blog.

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Find out more about how our installation team can help you get the best out of your garden building.

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